Questions

*** As a family-run business, we all truly appreciate your business and continued support! ***

COVID-19 info:

In these uncertain times, we feel that it is important to assure our customers that our company is following the guidelines set out by the CDC, with relation to the coronavirus.  The health and safety of our staff and their families, and our customers is our top priority.

In addition to personal hygiene, our office surfaces and equipment are regularly cleaned with appropriate sanitizing products.  We are also ensuring that all outside points of contact with our office are following the same rigorous procedures.

FAQ about our custom clothing labels:

It’s Mine! aims to provide thorough descriptions of all of our custom clothing labels but understands that everyone may have different needs and questions. We have outlined some of the most frequently asked questions about personalized clothes labels here. If you do not find the answer to your question below, please e-mail us or call us and we would be delighted to help.

It’s Mine! aims to provide thorough descriptions of all of our custom clothing labels but understands that everyone may have different needs and questions. We have outlined some of the most frequently asked questions about personalized clothes labels here. If you do not find the answer to your question below, please e-mail us or call us and we would be delighted to help.

 

When will my order be shipped to me?
Product Shipping Time
“Classic” Woven Labels 12 – 18 days from the time of order
“Designer” and “ID” Woven Labels 2 – 3 weeks from the time of order
Iron On Standard Labels 1 – 2 days from the time of order
Iron-On Satin Labels 1 – 2 days from the time of order
Iron-On Fun Clothing Labels 1 – 3 days from the time of order
Iron On Letter Transfers 21 – 28 days from the time of order
Stick On Standard Labels 1 – 2 days from the time of order
Standard Stick-On Clothing Labels 1 – 2 days from the time of order
Stick On Original Labels 1 – 2 days from the time of order
Private: Stick-On Allergy Labels 1 – 3 days from the time of order
Stick On Fun Labels 1 – 3 days from the time of order
Snap-On Tags 14 – 21 days from the time of order
Original Bag Tags 10 – 14 days from the time of order
Fun Bag Tags 1 – 3 days from the time of order
Drawstring Bags 10 – 14 days from the time of order
Standard Value Pack 1 – 2 days from the time of order
Original Value Pack 1 – 2 days from the time of order
Fun Value Packs 1 – 3 days from the time of order
Laundry Marker Package 1 – 2 days from the time of order

 

* Please note that these are our regular shipping times. On occasion, there may be circumstances beyond our control which could delay orders.

* Our fabric/woven labels are produced for us by weaveries based in Europe.

How are orders shipped out?
We ship all orders through the United States Postal Service. Please see our delivery page for more information.
How much do you charge for shipping?
$3.00 for First Class Mail worldwide (not trackable), $8.95 for Priority Mail with Delivery Confirmation (trackable), $27.40 for Express Mail (trackable), $28.95 for International Priority Mail (trackable) to CANADA, and $38.95 International Priority Mail (trackable) to ALL OTHER COUNTRIES. Please see our delivery page for more information.
Can I order over the telephone?
Absolutely! Although we are not offering telephone customer support at this time, please just email us your telephone number, and a member of our staff will gladly call you for details of your order.
Can I use my own artwork or font on any of the labels?
Unfortunately we are not able to produce labels with custom artwork or fonts at this time.
Are you able to put the ™ (trademark) symbol on any of the labels?
Yes, we are able to add the trademark symbol to the Designer Woven Labels, the ID Woven Labels, the Standard Labels, and the Satin Labels.
Can you rush my order?
Unfortunately we are not able to rush orders. All orders are processed in the order in which they are received. To view label production times, please see our delivery page.
Is there a way for me to preview the labels on the website before they are made?
We have a “preview function” for the majority of our labels. We would also be very happy to send you one of our sample packs if you wish.
In some instances we are able to put more characters onto a label than are recommended. Please contact us with your request.
Can I have accents on letters or add my telephone number?
Yes, we can print a wide selection of accents, unusual letters and numbers on the labels. If we are not able to print the text as you have written it on your order, you will be contacted immediately.
Can you remove the iron-on labels once they are applied?
The iron-on name labels are designed to be permanent. If you wish to pass on clothing, or if you anticipate needing to remove the label at some point, we recommend purchasing a sew-on woven label.
Are you able to split orders if I want two different names?
Unfortunately not. The machines are programmed to run the labels off in the quantities specified.
Do your iron-on labels work for knitted or crocheted items?
No. If you need a label for a loose knit item, we recommend our sew-on labels.
What is your Return Policy?
As our products are personalized, we are unable to accept returns unless an item can be shown to be faulty. In this instance, we ask that you return the unused labels within 30 days of receiving your order, along with the reason for the return.

In the event that your order was processed incorrectly, we will gladly replace that item at no further expense to you.

What is your Privacy Policy?
Privacy is a very serious matter at It’s Mine! In order to process your order, we must gather basic information such as your full name, address, e-mail address and method of payment. All required information is kept internally and is never shared with third parties. To view our full privacy and security protocols, please visit our Privacy Policy page.
What methods of payment do you accept?
We accept payment by Visa, MasterCard, American Express and Discover credit cards, and PayPal. For your convenience, we also accept money orders and personal checks. Orders paid for with a personal check will be processed once it has cleared so please remember to allow extra time for delivery.
Why do I get charged for my order before it is shipped?
As all of our products are custom made to individual specifications, we collect payment at the time of order.
Where do you ship?
We ship to all 50 States within the US: Alabama (AL) Alaska (AK) Arizona (AZ) Arkansas (AR) California (CA) Colorado (CO) Connecticut (CT) Delaware (DE) Florida (FL) Georgia (GA) Hawaii (HI) Idaho (ID) Illinois (IL) Indiana (IN) Iowa (IO) Kansas (KS) Kentucky (KY) Louisiana (LA) Maine (ME) Maryland (MD) Massachusetts (MA) Michigan (MI) Minnesota (MN) Mississippi (MS) Missouri (MO) Montana (MN) Nebraska (NE) Nevada (NV) New Hampshire (NH) New Jersey (NJ) New Mexico (NM) New York (NY) North Carolina (NC) North Dakota (ND) Ohio (OH) Oklahoma (OK) Oregon (OR) Pennsylvania (PA) Rhode Island (RI) South Carolina (SC) South Dakota (SD) Tennessee (TN) Texas (TX) Utah (UT) Vermont (VT) Virginia (VA) Washington (WA) West Virginia (WV) Wisconsin (WI) Wyoming (WY).

We also happily ship orders all over the world, including Canada, Australia, and Europe, but reserve the right not to ship to some countries that have a particularly high level of risk/fraud.